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Troubleshooting

Common issues and solutions for Calibrate Console

Common Issues

🔐 Login Problems

SYMPTOMS:
  • • Can't log in with email/password
  • • "Invalid credentials" error
  • • Session expires immediately
SOLUTIONS:
  1. 1. Verify email and password are correct
  2. 2. Clear browser cache and cookies
  3. 3. Try incognito/private browsing mode
  4. 4. Reset password if needed
  5. 5. Contact support if issue persists

🔄 Sync Issues

SYMPTOMS:
  • • Products not appearing in catalog
  • • Sync status shows "Error"
  • • Price changes not syncing to platform
SOLUTIONS:
  1. 1. Check platform integration status
  2. 2. Verify platform credentials are valid
  3. 3. Check sync logs for error messages
  4. 4. Try manual sync trigger
  5. 5. Reconnect integration if needed

💰 Price Change Failures

SYMPTOMS:
  • • Price changes stuck in "Queued" status
  • • Connector status shows "Error"
  • • Prices not updating in platform
SOLUTIONS:
  1. 1. Check connector status for error details
  2. 2. Verify product/SKU exists in platform
  3. 3. Check platform API status
  4. 4. Verify integration has write permissions
  5. 5. Try rolling back and reapplying

⚙️ Rules Not Executing

SYMPTOMS:
  • • Scheduled rules not creating price changes
  • • Preview shows 0 matched products
  • • Rules appear disabled
SOLUTIONS:
  1. 1. Verify rule is enabled (toggle switch)
  2. 2. Check product selectors match actual catalog
  3. 3. Verify schedule is configured correctly
  4. 4. Check for conflicting rules
  5. 5. Review rule constraints (floor/ceiling)

🔍 Search Not Working

SYMPTOMS:
  • • Search returns no results
  • • Filters not applying
  • • Products you know exist don't appear
SOLUTIONS:
  1. 1. Clear search filters and try again
  2. 2. Check for typos in search query
  3. 3. Try partial matches instead of exact
  4. 4. Refresh the page
  5. 5. Try different search fields (SKU vs name)

Getting Help

If you can't resolve an issue using this guide:

  1. 1.Check the relevant feature documentation page
  2. 2.Review sync logs and error messages for details
  3. 3.Try the solution in a test environment first
  4. 4.Contact support with error details and steps to reproduce